Site Terms and Policies

OUR GUARANTEE TO YOU!

We make your life simple!
Call us today and get value, selection, service without comparison, and the BEST prices in the marketplace.

We GUARANTEE your satisfaction with an UNCONDITIONAL 90 DAY GUARANTEE !

If for any reason you are not satisfied with our stock products, simply call to arrange return*.
*See our complete return policy below.

Four CONVENIENT ways to Order:
Via Phone:        1-866-336-5337
Via Fax:             1-877-610-0210
Via Web Site:    ecomfolders.com
Via Email:           info@ecomfolders.com

PAYMENT OPTIONS

We accept Visa / Mastercard / Discover / American Express / Checks by Phone or Fax.

OPEN ACCOUNT

All invoices are payable 30 days from the date of invoice. Our terms are 2% 10 Net 30.  New accounts are subject to credit approval. On your first order, please pre-pay with your credit card or check to set up your open account.

SHIPPING

We ship stock products the SAME DAY as ordered in most cases. You will notice that our pricing now includes FREE FREIGHT on the majority of our stock items (except labels & shelving). This is for standard ground service in the continental 48 states.  The average cost of shipping 1 package is $5.71, the average cost of shipping 1 case is $15.88. This is what Ecom Folders saves you on every order.

NEED IT FAST?

Next day, 2nd day and 3 day service is available at an extra cost. Call for a free, no obligation quote.

RETURNS*

To make a return on any stock item(s), you must call us to get authorization prior to shipping any merchandise back. The customer is responsible for the expense of shipping any returned merchandise back to us as well as shipping cost to you.  You will receive credit for all full boxes returned, less any re-stocking fees as detailed below, (No Partial Boxes Will Be Credited). All returned merchandise must be in resaleable condition.  “Stock Items” may be returned with a 15% re-stocking fee.  After 90 days from the date of purchase we will not be able to accept the return. Custom items are not subject to return.

WRONG MERCHANDISE

If you receive an order that is incorrect, contact one of our sales associates who will arrange to quickly re-ship the correct item(s) and pick up the incorrect merchandise. This will be done at “our expense”.

DAMAGED MERCHANDISE

All damaged merchandise must be reported to us within 7 days of delivery.

CUSTOM ORDERS

Orders for any custom merchandise are not subject to return unless we have failed to follow the specifications submitted at the time the order was placed.